Delivery

All online orders placed by 10:00 (GMT) Monday to Friday will be shipped same day if all items are in-stock. Orders placed over the weekend will be shipped on Mondays.

Currently Acala uses different Royal Mail services to ship orders: Standard or Expedited for UK mainland and Standard or Tracked for overseas. For any queries about the delivery status of your order, delays or returns please contact hello@acalaonline.com. Acala is continuously striving to reduce it’s carbon footprint and as the business grows, and order sizes reach the amount needed to make the use of a green courier service viable, we will make the switch. 

Planet-friendly packaging: we wrap all orders by hand in our Suffolk based warehouse using recycled paper, and card, held together with natural tape, made in the UK. You will receive your Acala order in the most minimal packaging possible to keep your order safe in transit.

UNITED KINGDOM

ROYAL MAIL 48 - £3.95 
Free on orders over £30.00. 

Standard UK shipping, 2-3 days service by Royal Mail. This service is available on any order value including Highlands, Northern Ireland and Channel Islands.

ROYAL MAIL 24 - £5.95
A faster 24 hours service by Royal Mail available on any order value including Highlands, Northern Ireland and Channel Islands.

INTERNATIONAL TRACKED - £9.99
Please allow 5-7 working days for delivery.

WORLDWIDE - £14.99

We now ship worldwide although we would always urge you to shop close to home if possible to support your local economy and avoid shipping impacts.

Note Royal Mail do not provide tracking outside of the UK so we are unable to accept responsibility for lost parcels outside of Europe. 

When placing an order in currency other the GBP you can choose between a Tracked Standard courier service (up to 6 working days) or DHL Express Air (up to 2 working days) at the checkout. 
Please note the total amount you pay includes all applicable customs duties & taxes. We guarantee no additional charges on delivery.

Returns

Our aim is that all our products reach you in perfect condition. If you're disappointed in any way we would like to know, so please make sure you contact us if this is the case.

As long as your product is unopened you can return your item within 14 days. Unfortunately, we aren't able to exchange items.