Why pre-orders?

As a new retailer we want to be able to offer you access to all the wonderful eco-brands out there that will help you go plastic free and zero waste in your beauty routine. However, at the moment, as we are a very new store we don’t always have the funds to hold stock of everything we would like to offer you. By working with a pre-order system on some stock we are able to assess demand for different products and know where to best invest our dollar to bring you the products you really want, faster.

We are now accepting pre-orders on almost the entire Zao range with a view to gaining an understanding of what you guys want most over the next two months. After that we start to hold this stock in house so it can be shipped out to you immediately.

How does it work?

We place orders with our supplier for pre-order stock every two weeks, meaning you will always receive your purchase within that timeframe. If, however, we have a high demand for products we will place a pre-order sooner.

Once you place your order we will send you an email confirming the date that your purchases will be shipped.

If an item is only available for pre-order at the moment you will see this next to the colour or size option on the product and in your basket. You can go through and pay for both in-stock and pre-order items at the same time and in exactly the same way.

Want to place an order for both in-stock and pre-order items?

As a standard, if you place an order for both in-stock and pre-order items your entire order will be sent out at the same time, once your pre-order item arrives in stock. If you wish to receive your other in-stock items straight away, please place two separate orders.

Any questions please email hello@acalaonline.com.